FAQ

You will receive an email with tracking information as soon as your order has shipped from our warehouse.

Our fulfillment center is typically very efficient in processing orders. If your order has not yet been fulfilled, we can update your address. Please send your updated address to info@thefomonation.com, and we will check the status of your order to make the necessary changes if possible.

In most instances, we strive to ship your order in full, ensuring that all items are in stock. However, if one of your items has a longer fulfillment time than the others, we may provide split shipping. This allows us to send the available items first, so you and your little ones can enjoy them sooner. Once the remaining items are back in stock, we will promptly ship them to you.

In the rush of checkout, it’s possible for email addresses to be entered incorrectly. If you haven’t received an order confirmation email but believe your order was successfully placed, please contact us at info@thefomonation.com with your Order Number. If you don’t have your Order Number, kindly provide the following details:
i. Name
ii. Shipping Address
iii. Item(s) Purchased
We will do our best to locate your order and resend the confirmation and shipping notification emails to the correct address.

Occasionally, when an order is declined, you may see an entry on your credit card account while reviewing your bank’s website. However, if the order was declined, this entry is likely a temporary authorization rather than a confirmed charge. Rest assured, you will not be charged for or required to pay the authorization amount.

Another common reason for pending authorizations on a credit card account arises when the issuing bank notifies that the credit card’s security code (CSC) or expiration date has been entered incorrectly. In many instances, the bank may still approve and authorize the transaction despite this error. However, if the eSellerate system receives a warning from the bank regarding the incorrect CSC or expiration date, it will decline the transaction, even if the bank has authorized it. This policy is designed to protect both the cardholder and eSellerate from potential fraudulent charges.

When a bank authorizes a transaction but issues a warning about an incorrect CSC or expiration date, and eSellerate subsequently declines the transaction, the original authorization may temporarily remain on the account.